Why do property managers have problems with their guards? Well the answer to that question could be either complicated or simple. There are lots of factors that may play a role in the problems that a property manager might have with his security officers including whom the security guard company is, regulations regarding security guards, budgetary constraints, the security requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As a property manager it is possible to control a few of these factors, while the others you can only accept. Of these factors, the simplest to control are definitely the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you encounter.
Many property managers believe that it is the duty in the security guard services seattle wa to make sure that the level of service that they provide remains at a higher level. In reality, many of the difficulties with security officers start with this erroneous belief. Although no one would dispute the truth that a vendor should supply the best service that they are able to providing, one must recognize that security officer companies are an especially unique type of vendor. Most vendors provide you with a service that is certainly usually pretty very easy to verify once the job is being well done. For instance, in the event you hire a landscaper and you also notice that the grass is unevenly cut, then the landscaper will not be carrying out work well. But with most guard companies, the amount of service which they provide is frequently not easily discernible. Could they be hiring qualified employees? Do they really train their guards adequately? What sort of supervision do they provide? Fortunately, most security officer companies do a good job at providing adequate company to almost all of their customers. In fact, with a lot of security guard contracts, the amount of service initially meets and sometimes exceeds the home manager’s expectations. Unfortunately, in most of these cases a gradual decline in the standard of services seems to occur as time passes. Some property managers think that this decline in quality will be anticipated with all guard companies, when the truth is that it should not be expected.
The simplest to fix in the four (4) will be the feedback that is provided to the safety guard company. Irregular feedback to your guard company often means missed opportunities for incremental increases in efficiency. In case you are a home manager who may be on-property daily, the depth of feedback that you can provide for your security officer company is probably fairly substantial when assessing the security guards that you see when you are there. You will see if the guard is at uniform, in the event the guard knows how for the job, and also the guard’s customer care skills. The question then becomes, how are definitely the guards performing after 5pm and on the weekends, throughout the hours that you will be not there? Are you still obtaining the same degree of service? For property managers that are not on property daily, this question is even more significant.
Usually, property managers rely heavily on the input from their clients concerning the performance of security through these off hours. The feedback which is given by a home manager’s clients may well be many of the most significant feedback which can be given, sometimes a lot more important or revealing compared to property manager’s. Quite often, this feedback is simply captured periodically and is also usually part of a more substantial client survey. But since this feedback is very important, both guard company as well as the property manager should begin a formal process to regularly solicit this type of client feedback.
Like off-site property managers, guard company supervisory personnel are certainly not always on-property using the guard, so seeking regular client feedback ought to always be a continuing portion of the service that any security officer company provides. Typically, with many guard companies there is a field supervisor or some other management level employee that randomly checks on the guards through the guard’s shift. While the field supervisor is on-property they should be talking to your clients to ascertain if you can find wfexud comments or suggestions for boosting the service that they are providing. Each guard company also needs to establish a process to receive comments or suggestions by you and or your customers, when something is going well or, more importantly, when something is certainly going poorly. Additionally, those comments and suggestions and then any ensuing corrections or changes in service needs to be compiled right into a report and tracked. This report should then be presented to the property manager on a monthly basis included in the overall security service.
Based upon this report of client feedback, property managers may have an actionable are convinced that they as well as the security guard company may use to help make adjustments to personnel or procedures to maintain a high amount of service. Property managers should also contemplate providing an abbreviated version with this report for their clients to let them know that their concerns are now being heard and addressed. If these processes usually do not exist, then your security officer clients are missing possibilities to improve the service that they are providing.
Typically when service quality actually starts to decline, your customers see the change and definately will definitely offer advice about the situation. It takes place way too often which a security guard actually starts to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your clients can, and should be, your vision and ears with regards to monitoring your security officer agency, as the more feedback which is given, the greater that you are in a position to judge the strengths and weaknesses of the services that you are currently receiving. So engage your customers while keeping them involved in defining your amount of security service.